Refund policy

Nightward Return and Refund Policy

Returns
You have 30 days after receiving your item to request a return. Items must be unused, with tags, in their original packaging, and accompanied by a receipt or proof of purchase.

To request a return, email shopnovioris@gmail.com. If accepted, we will provide a return shipping label and instructions. Returns sent without prior approval will not be accepted.

Damages and issues
Inspect your order on arrival. Contact us immediately if your item is defective, damaged or incorrect so we can evaluate the issue and make it right.

Exceptions
Sale items and gift cards are not eligible for change-of-mind returns. Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids and gases cannot be returned. This does not affect any applicable rights relating to defective or incorrect goods. Contact us if you are unsure whether your item qualifies.

Exchanges
Return your eligible item and, once accepted, place a separate order for the replacement.

European Union
For merchandise shipped to the European Union, you may cancel or return your order within 14 days without a justification. Items must be in the same condition received, unused, with tags and original packaging, and proof of purchase.

Refunds
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank may require additional processing time. If more than 15 business days have passed since approval, contact shopnovioris@gmail.com.